Teape Subaru of Hurst

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Geremy L. Hamlett

11-16-2009

Chris Teape
Teape Subaru of Hurst
240 NE Loop 820
Hurst, TX  76053

Dear Chris,

On the 7th of November 2009 my wife and I came to Teape Subaru looking for a new car.  We needed something bigger for our expanding family.  I had previously bought my beloved 2007 WRX wagon from Teape, but sadly it was time to upgrade.  I met Russell Washington who quickly pointed us in the right direction.  Russell did a fantastic job of showing me the options and really pointing out the ups and downs of each, something I can't say about all sales persons.  He was able to answer all my questions without pressuring me into a purchase.  In no time I was test driving this new Outback and fell in love.  I would like to thank Teape and especially Russell for helping me in this big purchase.  This is now my second Subaru, and can say that I will be a Subaru owner for life due to helpful people like Russell.  I look forward to more business in the future.

Regards
Geremy Hamlett
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This note is from a customer who did not purchase from Teape:
Mr. Teape -
I want to thank you so much for all your kindness last week while my husband, Vernon, was in Ft. Worth looking for just the right Lexus.

Offering your mechanic and facilities was an unexpected kindness that is appreciated more than you know.  Because of the mechanics expert opinion it forced us to keep looking and I am even more thrilled with the one I chose!

Thanks so very much to you and your staff.  You really went above and beyond.

Thank you!
Vernon & Christine Sanchez

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Dear Russell:

I want you to know how much I appreciated you taking the time to introduce me to the new Subaru Outback.  I had never owned a Subaru before, so was completely unfamiliar to the brand.  You made the process of getting to know this car a truly pleasant one.  I was grateful that you showed and explained to me its many features, as well as very knowledgeably answering all of my questions.  I've now been driving this car for 3 weeks and am quite pleased with everything about it.  I also enjoyed getting to know you.  I'll look forward to seeing around in the community.

Take Care and Regards, Jim
(sent via email from a 2010 Subaru Outback owner)

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Dear Chris;

Just a note to say thank-you for all the time you spent with me when I bought my new Forester.  You probably will have to talk to me again sometime.  I seem mentally challenged sometimes trying to figure out new things.

I really appreciated your thoughtfulness and kindness you gave me in this buying process.  I will definitely recommend you and Teape Subaru to anyone I know who needs a new car.

I love this car so much I hate to park it at night.

Thank you also for going after the car in Austin so I could get the color I wanted.  Keep up the good work you are a special person.

Sincerely,
Janis Hammack

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Dear Mr. Teape:

I am writing on behalf of my husband, Travis Leigh.  He recently purchased a 2010 Outback from your Hurst location.  I thought you should know that we had a wonderful experience with your sales and service staff.  Our sales person was William (Bob) Stoker and he has been amazing!  He was extremely knowledgeable about your product and answered any questions that we had, some before we even had to ask.  He followed up with us after our first visit and after our purchase.  We had a couple of issues that needed to be handled with the paint and he, Kelvin Bryant, Ryan Taylor, and your entire staff went out of their way to make sure it was remedied.

My husband and I have been swayed to the Subaru way of life.  We were loyal Chrysler-Dodge customers, until our visit at Teape Subaru of Hurst.  The superior Subaru product and the superior service have us sold for life!  When it is time to trade in my Chrysler Town and Country, I can almost guarantee you I will be in to purchase a Tribeca.

Sincerely,
Kimberly Leigh
Wife of a 2010 Subaru Outback owner

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Dear Mr. Teape:

We had a wonderful experience at your dealership with Russell Washington our professional sales consultant.  Russell addressed all avenues to find the  2010 Outback with the options we wanted.  We are very thankful for his persistence and for driving down to Houston to get our car.

Russell communicated with us almost daily to keep us updated to where our Outback was located and when he thought we would get delivery.  We thank him profusely for his kindness and patience.  We will definitely recommend our friends to contact Russell when they are in the market to buy a car.

Kindest Regards,
Douglas and Denise Offield